School Support

School Support

Alpha Scan have built an excellent understanding of the unique IT requirements of infant, junior, primary and secondary schools. We have a wealth of experience of working with both schools and commercial clients, allowing us to service fully all software and hardware requirements.

We provide a professional, responsive and personal service and extremely competitive pricing. We react with very quick response times which we feel are both innovative and unrivalled in our industry. A dedicated on-site technician will build a relationship with your team to ensure you get a personalised service.

Unlimited ICT Support for Schools in Hampshire, Wiltshire and Dorset

We provide an unlimited support service with no hidden costs and have a track record of seamless migrations away from county IT support. Our transparent approach to pricing greatly aids schools in accurately planning longer-term budget requirements.

We offer support packages tailored to your needs. Options include unlimited call-outs and pre-paid hours.

Unlimited On-site Support

Alpha Scan operates an unlimited on-site, remote and telephone support service with no hidden costs. This transparent approach to pricing greatly aids schools in accurately planning longer-term budget requirements, without experiencing call out charges.

Our unlimited support approach provides tangible benefits that greatly outstrip those offered by similar IT companies offering IT products, supplies, maintenance and support to schools.

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Pre-paid Hours

Our support service can be purchased in pre-paid blocks of engineering time in advance. This provides schools with the flexibility to use our services as and when they feel is most effective.

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Remote Support

Alpha Scan remote support enables us to resolve many issues in a matter of minutes without needing to visit your premises.

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Server Service

At Alpha Scan, our experts can proactively manage your network remotely via your server. With your authorisation, we will access settings, key processes, or specific machines as required to ensure the smooth running of your systems. We can support your on-site teams and can provide training on basic server maintenance if desired.

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Network Monitoring

Alpha Scan Network Monitoring service gives you peace of mind and minimises disruption to your school by constantly monitoring your network for threats and updates. We are alerted to potential issues before they arise, allowing us to diagnose and resolve network performance problems and prevent network outages.

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Cloud Migration & Support

Your school may benefit from locating certain data and resources within the cloud.

Cloud migration is the process of moving data and applications from on-site machines to a cloud-based environment or moving data between different cloud-based environments.

Schools can operate many processes in the cloud, without the need for significant investment in on-site infrastructure.

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Helpdesk

The Alpha Scan telephone helpdesk is open Monday to Friday from 7am – 6pm. Based in Chandler’s Ford, Hampshire, our team of engineers are highly skilled and friendly. We can resolve many issues, answer questions and make recommendations, all over the phone.

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Budget Planning

We can help you plan the longer-term development of your IT infrastructure, allowing you to predict expenditure and phase development projects in line with your budgetary constraints.

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