Alpha Scan IT Support Services

Providing tailored, trusted and cost-effective IT Support
to businesses since 1991

Why Choose Alpha Scan for Managed IT Support?

IT Support means different things to different businesses and with this in mind Alpha Scan was established in 1991 to address the need for a premier IT Solutions provider in the South of England.

Since then we have grown into one of the region’s most trusted brands for IT Support, offering truly bespoke solutions that are flexible and cost effective. Every organisation has different needs and priorities. Therefore, it is vitally important that we don’t just understand your IT network and infrastructure, but also your plans, aspirations and what is critical in your operations.

At Alpha Scan we believe the true success to an IT partnership is the people you work with and the customer service you experience. As such, great lengths are taken to seamlessly integrate our services into the working ethic and procedures of your company, making us an extension of your team.

Full and thorough technical audits of your network and infrastructure are undertaken prior to any managed support agreement commencing. 

The audit will enable us to understand how your system is configured and how any bespoke requirements dovetail into your system. Once this audit has taken place, recommendations can be presented as appropriate on how to potentially improve or stabilise your systems.

Regardless of what IT Support Plan best suits your business needs, Alphascan will always assign a primary engineer (to your account) who will build a thorough understanding of your current infrastructure, and work alongside your account manager to provide strategic guidance for your future IT requirements.

Please click on the tabs below to see which IT Support plan could be of most benefit to your organisation or just pick up the phone and call one of our sales team on 02380 253008.

What IT Support plan best suits your business?

IT Support plans which can include unlimited Remote, On-Site and Out of Hours resource. These plans tend to benefit organisations who have a more structured requirement for IT Support services.

Banked Hours IT Support has become a very popular option, predominantly with some of our smaller customers who might not yet feel the full benefit of a Managed Solution

FAQs

Some frequently asked questions

Managed support services (Fully or Remotely) are charged monthly in advance and offer proactive services that makes use of monitoring agents installed on to your network, these services also include you managed antivirus and spam filter licenses

Banked Hour IT Support plans allow customers to purchase hours in advance and  just included consultancy/technician hours for customers to use as and when they need.

Alpha Scan can provide business support between the hours of 8:30am to 17:30pm however we offer a bolt-on hour of hours and 24/7 support service to those customers that require it or have office/user working internationally.

Our people! – Alpha Scan pride themselves on the quality of staff and the relationships they build. Our core values are Communication, Collaboration and Commitment, this underpins everything we do internally and externally.

Alpha Scan utilises the benefits that market leading systems like Autotask provide but we take great pride in cementing this with the personal touch. All of Alpha Scans customers have dedicated Account Managers who are always available.

Alpha Scan is fortunate to be recommended time and time again and we believe in the power of word of mouth. However, we do have a list of existing clients you are able to reach out to if you would like to find out more about us and our services. Please contact us for more details.

Below are some questions you may want to ask:

  • Do they deliver what they promised?
  • Are they responsive and easy to get hold of?
  • Do they communicate well – letting you know what’s happening with issues?
  • Do they stick to agreed budgets?
  • Do you recommend we sign up?

Yes, Of course! Alpha Scan have a large range of clients in a variety of sectors and whilst we have never had an issue before we need to protect our engineers, our clients and their customers from any risk. We have £10M of cover for Employers Liability and Professional Indemnity.

Yes of course you can, your dedicated Alpha Scan Account Manager will be constantly monitoring your spend and ensuring we have your business supported on the most cost-effective plan.

Where possible we will always try to resolve our clients problems almost immediately and will always agree certain SLA’s with our customers that govern this. This will of course depend the severity of the issue itself and whether it can be resolved remotely or on-site.

Yes – When our customers are on-boarded we install Datto’s RMM End Point Monitoring Software which enables our technicians to spot problems as they occur rather than after. This ensures problems are resolved fast minimising any potential downtime.

No! – Your business gains a discount by paying for Pre-Paid Blocktime in advance, this will never expire and will roll on year-on-year. 

Yes, of course you can! – Your Banked Hours are yours and can be used for whatever you feel would be of most benefit, plain and simple!

Yes – With our ability to resolve 90% of issues remotely rather than on-site we would certainly like to think so. Many of our clients continue to lean on Alpha Scan once having done this, with us perhaps working in tandem with a local company or individual that can deal with on-site issues.

Help desk opening hours

Our telephone support help desk is fully available from 08:30 AM to 5:30 PM, Monday to Friday. Additionally, we are able to offer an ’out of hours’ service in the evenings and on weekends as appropriate.