As a result of Alpha Scan’s continued success and growth, we are delighted to announce that we are moving home, expanding into larger and more modern premises just down the road from our current location, in Romsey.
Please update your systems with our new address, where we will be based from Monday 19th June:
Alpha Scan Computers Ltd
Abbey Park Industrial Estate
This move marks the beginning of our next phase of strategic growth in the Solent region and will provide us with the space we need to grow our team. The move will coincide with an upgrade of our telephone systems but our contact number 02380 253008 will stay the same.
As you may expect, our office move may cause some minor disruption to our services over the weekend of the move but we expect this to be minimal. Account managers will be moving on Friday 16th with engineers moving over the weekend.
The service desk will still be available to take critical calls throughout this period and ticket requests received via email or the client portal will still be tended to.
We look forward to showing off our new offices from early July; please pop in for a cup of tea and a chat if you are passing.
At Alpha Scan we are always looking to adopt new practices and procedures to help us remain competitive and give our customers ever improving service levels.
As such, we have recently invested in a comprehensive suite of software from Autotask to help revolutionise delivery of our services.
Autotask is a market leading Professional Services Automation (PSA) solution built specifically for IT support companies and managed service providers like Alpha Scan. Autotask will integrate every aspect of our business and services into one system.
Once in place, Autotask will provide us with the ability to more effectively manage our service desk tickets and responses against strict service level agreements, monitor our own performance, share information more quickly and effectively than ever before, provide customer reports and to proactively monitor and manage your systems and resources.
We are currently finalising the testing phase and will be migrating Service Desk and Account Management functions over to Autotask on 1st June 2017. The second phase of migration will occur later in June and will include the provision of the Autotask Endpoint Management solution. More details of this will be provided nearer that time.
This migration marks a significant step forward for Alpha Scan as we continue to improve and streamline our processes and technologies to provide the highest levels of service delivery and support to our clients.
We ask for your patience during our initial period of adjustment in late June/early July whilst we complete the implementation but we do not anticipate any interruption of services.
Following our strongest year to date, Alpha Scan seals the deal on its future as a true Managed Service Provider
In the 25 years that Alpha Scan has been trading, a lot has changed in the world of IT; back then the World Wide Web was barely a year old and Windows was still in its infancy. Disks were floppy (even the ones that weren’t) and people still used tapes to back up data.
Novell was the still carving out its future, Lotus Notes was class leading and something called ‘Sat Nav’ was about to take the world by storm. Since then mobile phones were invented, got smaller and then bigger again and the internet has permanently changed the way the world communicates and does business.
Our dependence on technology in our homes and businesses has far surpassed even our wildest dreams and the speed of innovation is breath-taking.
Alongside this fast-paced change, our own expectations have been elevated. We want fast, reliable, flexible, content rich information at our fingertips 24×7, wherever we are, securely.
Our businesses, schools and even our homes can barely manage a moment’s interruption and even our cars are reliant on computers and in some cases, real-time internet connections.
It’s no surprise then that the old approach to IT service delivery has changed significantly and that as an IT service provider we have to change with it…
We don’t know how things will be after the next 25 years but we do know that right now our clients need dependable, strategically focussed, managed IT services that underpin the beating heart of their organisations. Services that are backed by strong SLAs and where simply fixing things when they break is no longer an option.
This is why we have been investing heavily in aligning our products and services to focus on the delivery of high quality, strategically focussed managed services that don’t just ‘keep the lights on’ but drive real value through performance improvements, fault mitigation, detailed monitoring and high availability.
Not just during office hours but 24×7, even as you sleep, our systems will be diligently monitoring and improving your networks to ensure your business or organisation gets the most from its IT infrastructure and cloud services.
So as we prepare for another year of growth we’d like to thank all our customers, some of whom have been with us throughout the journey. Here’s to the next 25!